Our online store is open!
We are working with UPS who can deliver packages in most locations.
During the current crisis, governments of most European countries have implemented various containment measures. Limitations do not apply to the movement of goods, and our delivery partner UPS continues to operate a regular service. At the moment, UPS can deliver your packages in most locations but current circumstances may cause some delays in transit. For example, new border controls or local protective regulations. Within countries, some parcel deliveries may not be possible, in which case packages will be returned to us for refund or re-shipment if possible. Consult this page on the UPS website for the latest updates on delivery service in Europe.
We are shipping all orders while most of our team works remotely.
We have implemented a work from home policy to protect the health and safety of our team. Our logistics and manufacturing departments will continue shipping, and we are taking every precaution to ensure the health of those employees.
We keep all the products safe.
Our team has been trained to respect strict quality standards. All your orders will be processed in a safe environment and following the recommendations of the World Health Organization and the Government.
We are enhancing our customer service.
Our customer support team is making sure to clarify any doubt you may have in this critical period, as well as deliver answers to you on a daily basis. If you have any questions, please feel free to drop us a message here.
We’ve developed one of the most advanced productions and shipping systems on the Internet so we can ship your orders, quickly and safely, worldwide! Immediately after you complete your purchase at Harmony, your order is sent to our distribution facility and prepared with great care in a plain packaging. Our distribution platform is based in Europe and we ship from Monday to Friday with our partner UPS.
We offer free shipping in Europe on orders over 30€ / 30£. It’s really that simple. You’ll receive the tracking details soon after your order. (Not available with coupon or special offers)
|UK, France, Germany, Portugal, Belgium, Netherlands||3-5 Business Days|
|Rest of Europe||4-6 Business Days|
|Outside of Europe||5-12 Business Days|
Where do we ship?
We’re adding countries all the time! If your country isn’t listed below, be sure to join our mailing list for exclusive offers for when Harmony finally comes your way! For now, we gladly ship to:
- United Kingdom
- Bosnia and Herzegovina
- Czech Republic
- Isle of Man
Your privacy is paramount to us and our packaging guarantees that you’re the only one who’ll get excited by the parcel. Have a look at our plain packaging.
On very rare occasions, packages are returned to us as undeliverable, because the delivery address was incorrect, the delivery was refused or the recipient didn’t pick up the package at the UPS access point location. In an effort to reduce the impact of returned Products, Harmony reserves the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion, and refund the recipient for the price of the products returned, excluding the shipping cost.
The Harmony Promise: Achieve Total Happiness
Your satisfaction is our top priority. If you’re not absolutely satisfied with your product, you can return it for a full exchange or refund (if it’s not used), or an account credit within 30 days of receipt. If you have used a bit of the product and you’re not happy, you could qualify for a partial refund. Unfortunately, we cannot refund shipping cost. The process is simple:
- Contact Customer Support to receive a Return Merchandise Authorization (RMA) number and specify whether you want a replacement, a refund or a partial refund if you’ve used the product.
- Write the RMA number on the packing slip and include the slip in your return package.
- Return the package to the address mentioned by our Customer Support.