Customer support

Committed to quality

At Harmony, quality products and customer support go hand-in-hand. Our support team members attend a bespoke training program to gain in-depth knowledge about CBD and all of our products. We give all of our staff the support and opportunity they need to become certified CBD experts.

We are at the forefront of the CBD industry; we keep up to date with the latest news, trends, and legislation regarding CBD to ensure we stay there. This also means we can provide you with the very best products and services.

Wherever you are in the world, our multilingual customer support team is here to help you understand more about CBD, your order, and our products.

By your side

We are here whenever you need us. Whether you are thinking about trying CBD or have in-depth questions about our products and CBD usage, our team is happy to answer any questions.

Choosing a product

Unsure which product will be best for you? Confused about how dosing works? Want to learn more about a new product? Our support team will help you understand everything you need to know.

Making your order

Our dedicated customer support specialists are on hand to assist when placing and tracking your order.

Enjoying your product

After receiving your product, one of our CBD experts will be available via email, phone or chat to support you if you have any questions.

We are CBD Experts

Dr. Anna Falk

Head of Product

Anna is our Head of Product. She brings with her 12 years of experience in research and development across natural products, focusing on cosmetics and supplements. She applies her award-winning, internationally published research and Ph.D. in Organic Chemistry to developing certified Harmony products that support your overall wellbeing.

Emily Eichardson Customer success manager at Harmony

Emily Hayes

Customer Support Manager

Emily is our Customer Support Manager, working alongside our Customer Support Team to provide you with the best assistance for CBD and wellbeing for body and mind. So if you’re looking for a plant-based alternative to achieve your wellbeing goals and live a healthier lifestyle, but are still hesitant about what exactly to expect: contact Emily and her team, and they are happy to help.