Shipping and Returns
At Harmony, we have created a state-of-the-art distribution network with fulfillment centers in the UK and the Netherlands to ensure that your orders are delivered swiftly and securely. If you live in the UK, you’re at the right place! For delivery in the European Union, visit our EU website. If you live in France, Belgium, or Luxembourg, we also have a dedicated French website. As soon as you complete your purchase with us, your order is carefully and discreetly packaged and sent from our UK site. We ship from Monday to Friday using trusted couriers like FedEx, Deutsche Post, DPD, DHL or Royal Mail, based on your location.
ORDER PROCESSING
We strive to ensure that your orders are delivered to you as quickly as possible. Orders placed by 12 PM GMT on weekdays will ship out the same day. Orders placed after the cutoff, weekends or UK holidays will ship out the next business day. During peak periods, processing times may be extended. Orders with address discrepancies or special shipping needs may take an extra day for shipment.
FREE SHIPPING
We are delighted to offer free economy shipping on all orders over £30. It's that easy! Once your order is placed, you will receive your tracking details by email.
WHERE DO WE SHIP TO?
We ship to any location within the UK. If you are residing in the EU, please visit our EU website for more information on shipping options. If you live in France, Belgium, or Luxembourg, we also have a dedicated French website. International shipments outside the UK or EU may be subject to import taxes, customs duties or other fees imposed by the destination country. These fees are the responsibility of the customer and are not included in our international shipping fee. Please note that the shipping times listed do not account for any delays that may occur during customs clearance processes. If you have any further questions or encounter any issues at checkout, please reach out to us at contact@meetharmony.com and we will be happy to assist you.
SHIPPING METHODS
ECONOMY
United Kingdom |
2 - 5 Business days Royal Mail |
Norway |
6-11 Business days Deutsche Post |
Canary Islands, Switzerland |
8-17 Business days Deutsche Post |
STANDARD
United Kingdom |
1-4 Business days Royal Mail |
PRIORITY
United Kingdom |
1-3 Business days DPD |
Canary Islands, Norway, Switzerland |
1-3 Business days FedEx or DHL Express |
UNDELIVERABLE PACKAGES
Occasionally, packages may be returned to us as undeliverable due to incorrect address, refusal of delivery or failure to pick up at the designated courier location. To minimize the impact of returned products, Harmony reserves the right to refund the cost of the products, excluding shipping, if the recipient chooses not to have the order re-shipped.
THE HARMONY SATISFACTION GUARANTEE
At Harmony, customer satisfaction is our number one priority. If you have changed your mind about your purchase and have not opened or used the product, please contact us at contact@meetharmony.com to receive a full refund or account credit by processing a product return within 30 days of receipt. Unfortunately, we can not cover return shipment costs. If you have already used some of the product but are not completely satisfied, you may still be eligible for a product exchange or account credit. Simply follow the instructions on our Satisfaction Guarantee page.