Shipping

We prepare your order at our fulfilment centre in the Netherlands and send every parcel with tracking. Order before 1 PM CET, Monday to Friday, and we usually prepare it the same business day.

Choose the delivery service available for your address at checkout. You’ll see the cost before you pay and receive a tracking email when your order ships.

Our fulfilment team prepares orders Monday to Friday. Orders placed before 1 PM CET are usually prepared that day. Orders placed later, at weekends or on Dutch public holidays are prepared the next business day.

Preparation time is separate from the carrier’s delivery estimate below. Address checks and busy periods can occasionally add time, so please check your delivery details carefully at checkout.

For orders delivered to Great Britain, UK VAT is already included in our GBP prices. We keep the goods value within the £135 customs threshold, so you should have no customs duty or extra import VAT to pay when your parcel arrives.

We supply the customs information for your shipment. You do not need to arrange a customs declaration yourself. If a carrier sends an unexpected payment request, contact contact@meetharmony.com before paying so we can investigate.

Delivery is tracked with Deutsche Post and usually takes 5-10 business days. Customs checks or carrier delays can occasionally add time.

The £135 limit is the value of the goods before VAT, excluding separately stated delivery charges. Each parcel must also weigh no more than 2 kg when packed. Checkout checks these limits before you can order. This service covers supported addresses in Great Britain (England, Scotland and Wales).

Economy

Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Ireland, Slovakia, Slovenia	5-10 business days
Finland, Hungary, Italy, Portugal, Spain, Sweden	7-12 business days
Bulgaria, Greece, Latvia, Lithuania	8-15 business days

Standard

Belgium, Denmark, Luxembourg, Netherlands	1-4 business days
Austria, Czech Republic, France, Germany, Italy, Latvia, Poland, Slovakia, Slovenia, Spain, Sweden	2-5 business days
Croatia, Hungary, Ireland, Lithuania, Portugal, Romania	3-6 business days
Bulgaria, Estonia, Finland, Greece	4-8 business days
Cyprus, Malta	8-15 business days

Express

Available countries where checkout offers express service

1-3 business days

Great Britain

Deutsche Post UK (Tracked)

5-10 business days

Delivery estimates are not guarantees. Customs processing and carrier delays can add time to orders travelling from the Netherlands to Great Britain.

For supported EU countries, tracked delivery is free when the eligible cart subtotal is €50 or more and costs €7 below that threshold. For Great Britain, tracked delivery is free when the eligible cart subtotal is £100 or more and costs £9 below that threshold. The final delivery price and service are confirmed in checkout.

We email your tracking details as soon as your order ships, using the email address you gave at checkout. Follow the link to see your parcel’s progress. The first update may take a little time to appear after the carrier receives it.

If your parcel is taking longer than the estimated delivery window, email contact@meetharmony.com with your order number. We’ll check its status and help with the next steps.

We currently ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. We also ship to supported addresses in Great Britain through our GBP checkout. If your address is not accepted at checkout, contact us before placing an order.

Contact us before sending anything back so we can give you the current return address and instructions. Do not send a return to a former Harmony UK warehouse. Unopened and unused products can be returned within 30 days of receipt for a refund or account credit. Return postage is not covered. For opened products, see our Satisfaction Guarantee.

If a parcel is returned because the address was incorrect, delivery was refused, or the parcel was not collected, contact us so we can review the order and carrier status. Refunds or reshipments depend on the order state, product condition and carrier outcome.

Email contact@meetharmony.com with your order number and delivery country if you need help.