Shipping

Harmony ships orders from our fulfilment centre in the Netherlands. Checkout shows the delivery service and price available for your address before you pay, and every checkout delivery option is tracked.

Orders are prepared Monday to Friday. Orders placed before 1 PM CET are usually prepared the same business day; orders placed after the cutoff, on weekends, or on Dutch public holidays are prepared the next business day. Peak periods, address checks, customs paperwork, or carrier exceptions can add extra processing time.

For supported EU countries, tracked delivery is free when the eligible cart subtotal is €50 or more and costs €7 below that threshold. For Great Britain, tracked delivery is free when the eligible cart subtotal is £100 or more and costs £9 below that threshold. The final delivery price and service are confirmed in checkout.

We currently ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. We also ship to supported addresses in Great Britain through our GBP checkout. If your address is not accepted at checkout, contact us before placing an order.

Economy

Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Ireland, Slovakia, Slovenia	5-10 business days
Finland, Hungary, Italy, Portugal, Spain, Sweden	7-12 business days
Bulgaria, Greece, Latvia, Lithuania	8-15 business days

Standard

Belgium, Denmark, Luxembourg, Netherlands	1-4 business days
Austria, Czech Republic, France, Germany, Italy, Latvia, Poland, Slovakia, Slovenia, Spain, Sweden	2-5 business days
Croatia, Hungary, Ireland, Lithuania, Portugal, Romania	3-6 business days
Bulgaria, Estonia, Finland, Greece	4-8 business days
Cyprus, Malta	8-15 business days

Express

Available countries where checkout offers express service

1-3 business days

Great Britain

Deutsche Post UK (Tracked)

5-10 business days

Delivery estimates are not guarantees. Customs processing and carrier delays can add time to orders travelling from the Netherlands to Great Britain.

Orders are sent from the Netherlands by Deutsche Post tracked delivery. GBP prices include UK VAT. We accept a parcel only when its goods have an intrinsic value of £135 or less before VAT, excluding the separately stated delivery charge, and its packed weight is no more than 2 kg. Checkout blocks orders above either limit.

We provide the customs information needed to send the parcel. Customs may still hold it for checks or ask for more information. If a carrier asks you to pay an unexpected import charge, contact us before paying.

When your order ships, tracking details are sent to the email address used at checkout. Tracking can take time to update after the carrier receives the parcel.

Contact us before sending anything back so we can give you the current return address and instructions. Do not send a return to a former Harmony UK warehouse. Unopened and unused products can be returned within 30 days of receipt for a refund or account credit. Return postage is not covered. For opened products, see our Satisfaction Guarantee.

If a parcel is returned because the address was incorrect, delivery was refused, or the parcel was not collected, contact us so we can review the order and carrier status. Refunds or reshipments depend on the order state, product condition and carrier outcome.

Email contact@meetharmony.com with your order number and delivery country if you need help.