Refund policy

If you need to return an order, contact us before sending it so we can confirm eligibility and give you the current return address. Returns must not be sent to Harmony's former UK warehouse.

You may return unopened and unused products within 30 days of receiving them. We can issue a refund or account credit once the return has been received and checked. You are responsible for return postage.

If you have opened or used a product and it has not met your expectations, you may be eligible for an exchange or refund under our Satisfaction Guarantee. The guarantee is available to new customers within 30 days of receiving the product and has its own eligibility conditions. Do not send the product until we have reviewed your request.

If your order arrives damaged or contains the wrong product, email us as soon as possible with your order number and details of the problem. Include photographs when they help explain the issue. We will confirm the next step before you return anything.

If a parcel is returned because the address was incorrect, delivery was refused, or it was not collected, we will review the order and carrier status. Any refund may exclude the original delivery charge. We will confirm whether a refund or reshipment is available.

Email contact@meetharmony.com with your order number, the product you want to return, and the reason for the return. Wait for our reply before posting the product.

This policy does not affect your statutory rights.